Refund policy

Returns and refunds

This policy covers every order placed with Samuel Bell through this store. Contact us before sending anything back — most problems are settled faster by message than by return freight.

Damaged, faulty or incorrect items

Check your parcel as soon as it arrives. If an item is damaged in transit, does not switch on, or is not what you ordered, contact us within 48 hours of delivery at service@spaffordcalmes.shop or on +64 3 479 9139. Send your order number, a photo of the item and a photo of the outer carton. Samuel Bell is bound by the Consumer Guarantees Act 1993, so goods must be of acceptable quality and fit for their purpose.

Change of mind

If you have simply changed your mind, tell us within 14 days of delivery. The item must come back unused, in its original packaging and with every accessory included. Return freight for change-of-mind returns is paid by you, and the original shipping charge is not refunded.

Refund timing

Once a refund is approved we process it within 1-3 business days. Your bank may need a further 5-10 business days to show the credit. Refunds go back to the original payment method unless you ask us to issue store credit instead.

Undeliverable orders

If the address given is incomplete, or nobody is available to receive the parcel, the courier may return it to us. In that case we can resend at the original shipping cost, or refund the goods value less the shipping charge.

All prices on this store are shown in US dollars (USD) and are charged at checkout in USD.

Questions about this policy: Samuel Bell, 133 Ludlam Crescent, Woburn, Wellington, Lower Hutt 5010, New Zealand, service@spaffordcalmes.shop, +64 3 479 9139.